In honor of Digital Inclusion Week, October 7-11th 2024, it’s an honor to uplift one of our Electronic Frontier Alliance (EFA) members who is doing great work making sure technology benefits everyone by addressing the digital divide: CCTV Cambridge. This year they partnered to host a Digital Navigator program. Its aim is to assist in bridging the digital divide in Cambridge by assessing the needs of the community and acting as a technological social worker. Digital Navigators (DN’s) have led to better outreach, assessment, and community connection.
Making a difference in communities affected by the digital divide is impactful work. So far the DN’s have helped many people access resources online, distributed 50 Thinkpad laptops installed with Windows 10 and Microsoft Office, and distributed 15 hotspots for wifi with two years paid by T-mobile. This is groundbreaking because typically people are getting chromebooks on loan that have limited capabilities. The beauty of these devices is that you can work and learn on them with reliable, high-speed internet access, and they are able to be used anywhere.
Samara Murrell, Coordinator of CCTV’s Digital Navigator Program states:
"Being part of a solution that attempts to ensure that everyone has equal access to information, education and job opportunities, so that we can all fully participate in our society, is some of the best, most inspiring and honorable work that one can do."
Left to Right: DN Coordinator Samara Murrell and DN’s Lida Griffin, Dana Grotenstein, and Eden Wagayehu
CCTV Cambridge is also slated to start hosting classes in 2025. They hope to offer intermediate Windows and Microsoft Office to the cohort as the first step, and then advanced Excel as the second part for returning members of the cohort.
Maritza Grooms, CCTV Cambridge’s Associate Director of Community Relations, says:
"CCTV is incredibly grateful and honored to be the hub and headquarters of the Digital Navigator Pilot Program in partnership with the City of Cambridge, Cambridge Public Library, Cambridge Public School Department, and Just-A-Start. This program is crucial to serving Cambridge's most vulnerable and marginalized communities and ensuring they have the access to resources they need to be able to fully participate in society in this digital age. We appreciate any and all support to help us make the Digital Navigator Program a continued sustainable program beyond the pilot. Please contact me at maritza@cctvcambridge.org to find out how you can support this program or visit cctvcambridge.org/support to support today."
There are countless examples of the impact CCTV’s DN’s have had already. One patron of the library who came in to take a tech class, had their own laptop because of the DNs. That enabled her to take a tech support class and advance her career. A young college student studying bioengineering needed a laptop and hotspot to continue his studies, and he recently got them from CCTV Cambridge.
Kudos to CCTV Cambridge for addressing the disparities of the digital divide in your community with your awesome digital inclusion work!
To connect with other members of the EFA doing impactful work in your area, please check out our allies page: https://efa.eff.org/allies
